Emploi : Bilingual Customer Service Representative
TransCore Link Logistics Corporation, a leading supplier of technology for the North American transportation industry, is currently seeking a full time/permanent Bilingual (French/English) Customer Service Representative, based in Mississauga, ON. Summary:The Bilingual Customer Service Representative works as part of the Customer Service team, providing excellent service and support to our customers. Our Customer Service Representatives are successful because they are positive; they have great personalities, good phone etiquette and are driven to succeed. If these are characteristics instilled in you, this may be an ideal opportunity. Responsibilities: "Respond to customer inquiries via phone, email and chat "Provide product information to customers "Troubleshoot and resolve technical related issues "Escalate major technical issues to 2nd level support "Train customers on how to use TransCore Link Logistics products/services via WebEx "Upsell to existing customers What we are looking for: "Bilingual English & French with excellent written and verbal communication skills "Strong customer service orientation "Ability to work in a team environment "Ability to handle multiple priorities and work in a fast paced environment "Proficient in basic computer skills, including MS Office suite What we offer "Competitive base salary plus the ability to make uncapped commission "Extensive benefits package: medical, dental, vision, pension plan "Gym membership, tuition reimbursement, employee referral program "RSP & employee stock purchase plan, "Social club activities: monthly birthday celebrations, milestone awards Hours of Operation: Monday Friday 8:30 am to 5:00 pm. If you are a self-driven individual with strong interpersonal skills, you may be the candidate we are seeking to fill this position. Apply today for this exciting and challenging opportunity. To apply, please forward your resume and cover letter to BilingualCSR_August2014@TransCore.ca. For more information on our company, visit our website at www.transcore.ca. Founded in 1990, TransCore Link Logistics is the largest commercial transportation technology provider, offering state-of-the-art solutions to the Canadian Transportation Industry. We pride ourselves in offering a great work environment, corporate culture and dedicated team. We know that providing exceptional service is fundamental to any companys success and we are looking for individuals with a winning attitude to share in that success. TransCore Link Logistics operates as wholly owned subsidiary of Roper Industries (NYSE: ROP), a Standard and Poors S&P 500 Index company.
Publié le: 2014-08-20